Construct

Construct details. (MORE INFO)

Construct: Process Standardization


  • Description
  • Indicators

Note 1: Following are presented the definitions found for the construct in the used references, together with the theory/model.
Note 2: The same construct can be present in more than one theory/model.
Note 3: If the construct was not proposed in the original theory/model, it is identified as "Additional to theory/model".


Definition: The degree of the respondents’ work process standardization, which will be assessed by aspects such as the repetitiveness, transparence, and comprehensibility of the employees’ work processes.

Theory/model: Additional to DeLone and McLean
Reference: (Urbach, Smolnik, & Riempp, 2010)


Note 1: This list contains all the indicators (measuring variables) as defined by the authors when proposing/using/applying a theory/model in a context. It also includes the scales used to measure the variables.
Note 2: Some of the indicators are context-dependent.
Note 3: The same construct can be present in more than one theory/model.


IndicatorScaleContextTheory/ModelReference(s)
The tasks I have to accomplish to do my job are largely repetitive.Likert 1 -7, Very Low to Very HighEmployee PortalDM(Urbach, Smolnik, & Riempp, 2010)
The activities of my work processes are transparent and comprehensible.Likert 1 -7, Very Low to Very HighEmployee PortalDM(Urbach, Smolnik, & Riempp, 2010)
My job is characterized by a high degree of process standardization.Likert 1 -7, Very Low to Very HighEmployee PortalDM(Urbach, Smolnik, & Riempp, 2010)